BREITLING FAQ
FAQ
FAQ
A blockchain is an immutable electronic database for storing information. Since 2020, every new Breitling watch has come with a blockchain-backed ownership certificate called an NFT or "Non-Fungible Token." This NFT acts as your watch's digital fingerprint. It houses your watch's product information and allows you to transfer ownership of your watch securely with a simple transaction. It also keeps a record of any time it has changed ownership, providing a record of its history. To claim your Breitling NFT, scan the QR code on your watch's warranty card. With it, you gain access to premium services like our online estimation tool and the Breitling Trade resale platform (subject to availability in your country).
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Of course!
By registering an account on Breitling.com, you become a member of Breitling's inner circle and benefit from even more value-added services and benefits. They include managing your Breitling collection in your dedicated Breitling account, use of our online estimation tool and the Breitling Trade resale platform, and access to special gifts and experiences.
Any Breitling owner can register an entire collection of Breitling watches on Breitling.com and access all related documentation (COSC certificate, user manual, warranty status) at any time.
You can either create an account directly on Breitling.com, or by scanning the QR code on your watch's warranty card and clicking "REGISTER MY WATCH."
If you first claimed your watch's NFT in the external (Arianee) wallet and follow the step above, your watch will be registered to your Breitling account and your NFT will remain accessible in your external wallet.
If you have not yet claimed your watch's NFT, registering your watch to your Breitling account will activate your NFT directly in your Breitling account wallet.
Please note that only watches produced since 2013 can be registered in your Breitling account.
See also:
How to claim my Breitling NFT?
What are the benefits of my Breitling NFT?
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For watches produced Breitling between 2013 and 2019, you can claim your NFT by manually registering your watch to your Breitling account. Just go to Breitling.com and log in or create an account. Then go to My Watches, click "REGISTER A NEW WATCH" and complete the authentication step. Once complete, your watch will be automatically added to your Breitling Account and its NFT claimed in your Breitling Account wallet. In that case your NFT will be accessible directly from your Breitling Account and you will be able to access a full range of benefits that include our online estimation tool and the Breitling Trade resale platform, as well as special gifts and experiences.
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A Bretiling NFT comes with all watches produced since October 2020.
There are two ways to claim it:
1) To claim your NFT anonymously, scan the QR code on your watch's warranty card and click "GET MY NFT." From there, you'll be able to download the encrypted external (Arianee) wallet where your NFT is stored. In this case, your NFT will be accessible from your external wallet only.
2) To claim your NFT, while also accessing the full benefits of My Account on Breitling.com, scan the QR code on your watch's warranty card and click "REGISTER MY WATCH". Then log in or create an account and complete the authentication step. This method requires a name and email. Once complete, your watch will be automatically added to your Breitling account and its NFT claimed in your Breitling account wallet. In this case your NFT will be accessible directly from your Breitling account and you will be able to access a full range of benefits that include our online estimation tool and the Breitling Trade resale platform, as well as special gifts and experiences.
Please note that your watch NFT will only be accessible from the wallet where you claimed it: either the external (Arianee) wallet or the Breitling My Account wallet.
See also:
How do I claim my NFT for a watch produced before 2020?
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The Breitling NFT is digital proof of ownership that brings you benefits, tradeability and traceability.
BENEFITS
Join a global club of NFT owners and access premium Breitling services.
TRADABILITY
Transfer your watch’s ownership with a simple and secure blockchain transaction.
TRACEABILITY
Access your watch’s product information and full history.
For more details on your benefits, please click HERE.
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A cryptocurrency is a digital or virtual currency that is secured by cryptography. Many cryptocurrencies are decentralized networks based on blockchain technology—a distributed ledger enforced by a disparate network of computers. The word cryptocurrency is derived from the encryption techniques that are used to secure the network.
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BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Wrapped Bitcoin (WBTC) and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDP, and USDC).
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BitPay supports more than 90 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Gemini Wallet, Kraken, BRD Wallet and more.
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Select BitPay as your payment option at checkout
Click on “Confirm my order and pay”
Sign in/log in to BitPay
Select the wallet to be used for the payment
Scan the QR code from the wallet app or copy and paste the payment details into the wallet. If available, you may also use the wallet extension of your browser.
Follow the instructions in your wallet
Confirm the payment request
Congratulations! The payment has been successfully processed and you will be redirected to Breitling’s order confirmation page
DISCLAIMER: The exchange rate is fixed for 15 minutes. Neither Breitling nor BitPay are responsible for changes to the exchange rate if the payment does not occur within this timeframe. For any issues, contact your crypto wallet.
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Watch sizes, given in millimeters, indicate the diameter of the watch head. This measurement has no relation to the size of the strap (see “How do I choose a strap or bracelet size?”). Instead, it’s a matter of how much of a presence would you like the watch to have on your wrist. Choose a narrower diameter if you have a smaller wrist or prefer something more subtle, or opt for a wider diameter if you have a larger wrist or simply want to make a statement. As reference, here are our standard watch sizes in millimeters with inches conversion.
in mm approx in inches
32mm 1.25 inches
36mm 1.42 inches
38mm 1.50 inches
40mm 1.57 inches
42mm 1.65 inches
44mm 1.73 inches
46mm 1.81 inches
48mm 1.89 inches
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To find the best fit of a strap or bracelet, please use our wrist measuring tool. Most of our straps come in Short, Standard and Long lengths, with ranges varying slightly based on case size and thickness of the compatible watch.
Strap Size | Wrist Size |
|---|---|
Small | 135mm to 160mm |
Standard | 160mm to 190mm |
Large | 190mm to 215mm |
We offer complimentary sizing of metal bracelets when a watch is purchased online or through our contact center. For rubber straps, we recommend a visit to one of our boutiques or authorized dealers to properly size the band.
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Complete your watch purchase while logged into My Account on Breitling.com, and we'll show our appreciation with a gift from our range of lifestyle and travel accessories. Your selected gift will be sent separately, approximately 45 days after you have received your order.
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We accept items that are unworn and in mint condition within 30 days of delivery. We are unable to accept returns after this time frame. Please contact our Breitling Customer Relations team on +1 203-456-2458 who will be able to advise you further.
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We are unable to accept returns purchased from Breitling.com at one of our Breitling boutiques or authorized retailers. Please contact our Breitling Customer Relations team on +1 203-456-2458 who will be able to advise you further.
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Breitling takes administrative, technical and physical precautions to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note, however, that transmitting information over the Internet is not completely secure.
Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the website. Any transmission is at your own risk and Breitling cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.
All credit/debit card holders are subject to verification, validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Breitling, contact your card issuer directly to resolve the issue. Find more information about 3D Secure authentication under “What is 3D Secure?”.
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If you pay by card, your bank may ask you to confirm your identity using 3D Secure authentication.
How does it work? During the order process, you may be redirected to a 3D Secure authentication page where you will be asked to confirm your identity using a means of contact that you have provided to your bank. When your payment is authenticated, you’ll be sent automatically to your Breitling order-confirmation page. As soon as your order is confirmed, you’ll receive an email.
How will my bank confirm my identity? Please contact your bank to understand their 3D Secure authentication process and ensure they have your most up-to-date contact details.
What should I do if I am having issues with placing the order? As an alternative to making a purchase online, you may also contact our Breitling Client Relations Squad to place an order over the phone.:
USA customers call +1 203-456-2458
Canada customers call +1 647-691-1073
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Upon receiving your return, Breitling will verify that the returned product satisfies the conditions of the return policy as well as be submitted to a strict quality control process.
If the product does not meet quality control standards, Breitling will refuse the return, or offer a partial refund for the returned product.
Please allow up to 7 days from receipt of your product to our facility to process and issue your refund.
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Yes, we can even ship directly to the recipient. We use a non-branded shipment box for secure delivery and the delivery note enclosed in the package won't show the order value. To mark the special occasion, we offer complimentary gift wrapping and you can include a personalised gift message in your order.
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You can measure your wrist using our sizing tool (DOWNLOAD HERE). Print the tool without changing its dimensions as this could provide inaccurate results. Please note your wrist size may vary from watch to watch, depending on the style of bracelet and case thickness.
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By creating an account with Breitling.com, you can keep in touch with the latest Breitling news on our mailing list, create your own wish list online, register your e-warranty watches online and monitor your Breitling service and repairs history.
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We offer pre-orders on certain watch models that are currently out of stock.
The deposit amount is thirty percent (30%) of the purchase price of the watch. Please note, pre-orders can take anywhere from a few days to 4 months to be fulfilled. You acknowledge that Breitling may not be able to fulfill your pre-order. If this is the case, Breitling will inform you by email and will refund the deposit to your credit or debit card.
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If you've chosen to have your online order sent to a Breitling boutique, you will have 14 days to retrieve it from the time it arrives. If you do not collect your order within 14 days, it will be processed as a return, and a full refund will be issued.
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Breitling, in partnership with 4Gift, offers a meaningful way to send gifts digitally. Using this service, you can purchase a gift individually or as a group and schedule the date that the recipient will be notified. The gift is revealed in a virtual gift opening experience, which you can personalize with a note or video. Find out more about the 4Gift service in the questions below and here.
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All you need is the recipient’s email address. Choose one of the selected products on Breitling.com and click “Give as a 4Gift”. Once you have registered or signed into your 4Gift account, you will be able to add the recipient’s information, schedule the digital delivery date, invite others to contribute and add personal messages.
Gifts can be scheduled up to a month in advance, and your group has up to 10 days to contribute. If, for any reason, your gift must be canceled or the target amount is not reached by the notification date, all contributors will be refunded.
Please note that payments are collected through the 4Gift platform and can be completed using most major payment methods.
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Once the target amount has been reached and the scheduled date arrives, the recipient receives an email with a link to the 4Gift platform. The recipient views their virtual gift opening, and is invited to fine-tune the selection or exchange it for a different item of the same value or higher on Breitling.com. If a higher-value gift is selected, the recipient will be prompted to cover the difference.
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Following the virtual gift opening, the recipient is prompted to finalize the gift selection and enter a delivery address. Once we have these details, we prepare the item for shipment and dispatch it in Breitling's signature packaging.
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Breitling Trade is a free of charge peer-to-peer platform provided by Breitling.
You can access the greatest collection of second-hand Breitling watches from a community of watch enthusiasts and sell or trade-in your pre-owned Breitling watch.
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Breitling is pleased to offer to you the option to have the value of your Breitling watch and/or Chronograph estimated free of charge.
To benefit from the “Estimate My Watch” - Service, you need to sign up for “My Account” (Breitling Account). If you do not have a Breitling Account, you can sign up now.
You have to register and correctly describe the condition of your Breitling watch and/or Chronograph, for which we provide a questionnaire to fill out. This information is essential for our estimation, as it reflects the characteristics which determine the market value of your Breitling watch and/or Chronograph.
The price estimations are expressed in Euro (€) for all countries including Sweden and Denmark.
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To access the Breitling Trade collections, you need to sign up for “My Account” (Breitling Account). If you do not have a Breitling Account, you can sign up now.
As soon as you are logged into “My Account” you will be able access to the greatest collection of second-hand Breitling watches from a community of watch enthusiasts.
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Yes! To access to “Estimate My Watch” - Service and Breitling Trade, you need to sign up for “My Account” (Breitling Account). If you do not have a Breitling Account, you can sign up now.
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As a peer-to-peer seller on Breitling Trade, you have accepted to receive information regarding potential buyers. Nevertheless, you have no obligation to accept any offer.
We encourage you to contact the potential buyers and take time to discuss with them before reaching a deal! They are Breitling enthusiasts like you!
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As Breitling Trade is a peer-to-peer platform, the shipment and payment processes need to be agreed between seller and buyer no matter their location. We recommend a face-to-face exchange to improve the safety of the transaction.
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To ensure the watch is an authentic Breitling watch, you can request the seller to provide you with official documents like the original invoice and a proof of recent servicing by Breitling.
Nevertheless, we do not guarantee the accuracy or completeness of the information contained in the offers, the quality, safety or legality of the watches and/or chronographs offered by users.
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As Breitling Trade is a peer-to-peer platform, the shipment and payment processes need to be agreed between seller and buyer no matter their location. We recommend a face-to-face exchange to improve the safety of the transaction.
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Breitling is offering you the possibility to purchase an extension of the International Warranty of your Breitling watch online here.
Breitling Warranty Extension covers your Breitling watch against any manufacturing defect for an additional period of time.
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It's easy! Click this link and follow the steps.
You must create a My Account on Breitling.com to purchase the warranty extension.
If your watch is already registered in your account with an active warranty, you can directly extend your warranty from your account.
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In several countries, Breitling's insurance partners offer optional insurance coverage for risks such as theft, loss and damage.
These services are offered by third-party insurers, independent of Breitling.
Click here to learn more about which risks are covered and for instructions on how to request an insurance quote.
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The movement of a quartz watch is powered by a battery; it is driven and regulated by a quartz crystal and an electronic oscillator.
The current Breitling quartz models are all fitted with a thermocompensated SUPERQUARTZ TM movement, containing a temperature gauge thus offering its user a precision of +/- 15 seconds a year; their integrated circuit contains no less than 8’000 components.
The movement of a mechanical watch is driven by a spring, called the mainspring, which needs to be wound. This can either be done manually, using the crown, or, in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements. All current Breitling watches are Chronometer certified and comply with the standard set by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC), which allows a maximum deviation of -4 to +6 seconds per day.
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A chronograph is a watch with stopwatch functions, enabling the measurement of the duration of an event, using a specific hand or display that can be started, stopped and returned to zero.
A chronometer is a watch that has obtained a certification by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of the watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches and +/- 0.07 seconds per day for quartz watches. The movements of all current Breitling watches have earned this certification.
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The movements of all current Breitling watches are certified by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of a watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches and +/- 0.07 seconds per day for quartz watches.
Watches produced before the year 2000 might in certain cases comply with these standards as well, especially if they have been serviced regularly - see our service recommendations
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The serial number is an identification number that allows you to identify your watch.
Since the year 2000, this number is unique for each Breitling watch. You can find it on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch:
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A reference number is associated to each watch model, like the Navitimer 1 BO1 Chronograph 43 in red gold (reference RB0120), or the Transocean Day & Date in steel (reference A45310).
You can find the reference number on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch:
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All Breitling watches sold at our authorized stores are authentic. The Breitling boutiques and authorized retailers are listed HERE.
Beyond that, the safest way to identify an authentic Breitling is handing it to an expert, for example an authorized Breitling store or service center. Since the year 2000, all Breitling watches carry a unique identification number: their serial number, which can be checked within the Breitling network against the model reference of the watch.
Also see: What is a serial number? / What is a reference number?
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All Breitling watches purchased from Breitling authorized retailers or directly from Breitling SA or one of its subsidiary companies are covered by an international warranty valid for two years after purchase, except for watches with a mechanical manufacture movement, which are covered during 5 years (provided that water resistance tests are performed every 2 years following the date of purchase by an authorized Breitling service center).
The warranty coverage applies to any manufacturing defect, within the frame of the warranty conditions, and entails that Breitling will take any corrective action that is necessary to ensure the watch performs as per standard.
See the detailed warranty conditions HERE Under SERVICE > INTERNATIONAL WARRANTY Additionally, all work performed by an authorized Breitling service center, and mentioned on the corresponding invoice/delivery note, is under warranty during the amount of time mentioned on the invoice
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Each one of our authorized retailers, boutiques and authorized Breitling service centers will change your bracelet or strap for you. All boutiques and authorized retailers are listed HERE
Under: STORES
And the service centers HERE
Under: SERVICE
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You are welcome to send your watch directly to one of our service centers or to drop it off at any authorized Breitling retailer.
All authorized Breitling service centers are listed HERE
Under: SERVICE
And the boutiques and retailers HERE
Under: STORES
IN COUNTRIES WHERE THIS SERVICE IS AVAILABLE:
If you register a service request on our service platform
under SERVICE > MY WATCH NEEDS A SERVICE > SEND , you can follow up on the status of the service HERE
under SERVICE > SERVICE STATUS
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Regular maintenance, properly carried out, will allow your watch to maintain its performance and reliability in the long term. By respecting the service deadlines recommended by Breitling, and by ensuring that servicing is done by an authorized service center, you will extend the lifespan of your watch – and protect your investment.
Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICE > MY WATCH NEEDS A SERVICE > SERVICES
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Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICE > MY WATCH NEEDS A SERVICE > SERVICES
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The water resistance of your Breitling depends on the construction of its case. However your watch needs to be regularly serviced in order to keep its original level of water resistance: this is due to the fact that the gaskets sealing the watch-case naturally dry out over time, and therefore need to be replaced. Consequently your watch should undergo a water resistance test every year and a maintenance service every 2 years.
The degree of water resistance of your Breitling is described either in meters, or in bars (1 bar~10 m = approx. 33 ft). Note: these figures reflect a technical norm and do not represent the exact depth the watch can be immersed at, while being worn. “Water resistant up to X meters” means the watch can be exposed to the pressure that it would have to sustain, if it was placed at X meters depth in a completely static environment and position. However, the wearer’s movements (diving, jumping, swimming, etc…) as well as the force of the water (shower jets, river currents, etc…) can considerably increase the pressure on your watch.
You will find a table listing the level of water resistance you can expect of your watch HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
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In order to wear a watch while swimming, it needs to be water resistant up to 5 bars (50 m / 165 ft) at least. For diving, snorkeling and water-skiing, for example, a water resistance up to 10 bars (100 m / 330 ft) would be required.
Moreover, Breitling strongly recommends that bracelets other than metal bracelets and rubber straps not be used in water.
See further information about water resistance HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
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The movement of a mechanical watch is driven by a spring, called mainspring, which needs to be wound. This can either be done manually, using the crown, or, in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements.
However, we recommend fully winding your automatic watch as well, whenever it has stopped (for example if it hasn’t been worn during a few days) before putting it back on your wrist. Thereafter the energy provided by your movements will maintain the tension of the main spring that drives the mechanism.
To fully wind your watch, we recommend rotating the crown 40 times in a clockwise direction.
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To authenticate your Breitling watch, it must be sent to one of our Breitling Main Centers. Begin by sending your watch to any Breitling service center or by bringing it into a Breitling boutique, requesting a Certificate of Authenticity, and your watch will be passed on accordingly. Fees and return times will vary.
An authentication includes the analysis of the watch and the delivery of a Certificate of Authenticity. If non-compliant parts need to be exchanged to return the watch to its original condition, these will be invoiced separately.
Breitling service centers and boutiques do not assess the value of your timepiece. For this kind of information, we suggest our online estimation tool available in the USA and Europe by registering a My Account on Breitling.com and claiming your Breitling NFT. This tool can be used for most watches produced after 2013.
See also:
How to claim my Breitling NFT?
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The main facts concerning each current model display HERE
Under: WATCHES > ALL THE WATCHES pick the TYPE or COLLECTION, CASE, DIAL and/or REFERENCE NUMBER
Information about the service history of a watch, is only communicated to its owner. For watches purchased since the year 2000, this history can be tracked using the unique serial number of the watch.
Also see: What is a serial number?
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Our authorized Breitling service centers do not assess the current value of your timepiece. For this kind of information, we suggest turning to an expert for second hand and vintage watches, for example at a specialized auction house.
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To close and delete your account on Breitling.com, please contact our Breitling Client Relations Squad:
USA customers call +1 203-456-2458
Canada customers call +1 647-691-1073
For other ways to get in touch, visit our Contact page. We will be happy to assist you.
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